Requests, issues, and suggestions
This statement was last updated on October 10, 2025
At Urth Tone, accessibility isn’t just a feature — it’s part of our philosophy.
We believe that everyone should be able to experience and shop our collections with ease, regardless of ability, device, or technology.
1. Our Commitment
We are committed to making our website accessible and inclusive for all visitors, including people with disabilities.
We aim to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, and with South Africa’s Promotion of Equality and Prevention of Unfair Discrimination Act (PEPUDA), which supports equal access to information and services.
Our goal is to create a digital space that feels open, intuitive, and easy to navigate for everyone.
2. What We’re Doing
To support accessibility, Urth Tone:
-
Uses clear, readable fonts and strong colour contrast for text and backgrounds
-
Ensures images include descriptive alt text where relevant
-
Structures content with proper headings and labels for screen readers
-
Designs interactive elements (like buttons and menus) to be keyboard-accessible
-
Regularly tests the site’s performance using accessibility tools and feedback
3. Ongoing Effort
Accessibility is an ongoing process — not a one-time fix.
We continuously update our site and systems to improve usability and ensure a seamless experience for all visitors.
If you encounter any accessibility barriers, please let us know so we can make it right.
4. Feedback
We welcome your input — it helps us grow and refine our accessibility efforts.
If you experience any issues or have suggestions for improvement, please contact us:
We try to respond to all accessibility feedback within 3–5 business days.
5. Third-Party Content
While we aim for full accessibility across our platform, certain third-party integrations (such as payment gateways or embedded media) may not yet fully meet accessibility standards. We work closely with our partners to encourage improvements wherever possible.
6. Our Vision
Urth Tone stands for grounded creativity and connection — that means everyone should feel seen, heard, and included in our digital spaces.
Accessibility is not only compliance — it’s culture.